FAQ
GENERAL
Where are you based?
We are based out of Las Vegas, Nevada.
Are your products manufactured to Good Manufacturing Practice (GMP) standards?
We source the purest products, package them in GMP compliant facilities, and use ISO 17025 certified independent third-party labs to test for purity and metal levels.
Do you offer free samples?
Unfortunately we do not currently offer free samples.
Is your packaging eco-friendly?
Yes, all our packaging is recyclable.
How are your prices so competitive?
We buy in bulk, keep overhead costs low, and use the majority of profits in research and development to bring you effective solutions at low prices.
SHIPPING
Do you ship internationally?
Yes. Please visit the U.S. Department of Treasury website for updated information on sanctions and restrictions for specific countries.
How much does shipping cost?
Shipping within the United States is free if you spend over $50. Our shipping costs are determined by the weight of your order. The shipping cost is $5 for purchases weighing 1 lb, $6 for 2 lbs, $7 for 3 lbs, $8 for 4 lbs, and $8.50 for purchases weighing above 4 lbs. We use FedEx for our shipping. International shipping costs are based on weight and destination.
How long does shipping take?
Typically, 5-7 business days within the United States. Please see our Shipping Policy for further details.
When will my order ship?
Your order will ship within 2 business days of order placement. Orders do not ship on a Saturday or Sunday. Please see our Shipping Policy for details.
Do you provide a tracking number for shipping?
Yes. You will receive a tracking number via email once your order ships. Please check your spam folder if you cannot find your shipping confirmation email.
RETURNS/EXCHANGES
How do I cancel my order?
Please contact us at orders@myjoosh.com with the order number and reason for cancellation. An order cannot be canceled if it has already shipped. If you would like to return a product, please see our Return Policy for information on how to start a return.
Can I change my order/email address/address once order is placed?
If the item has not yet shipped, you may change your order by contacting orders@myjoosh.com with the order number and items you would like to change.
What if I received the wrong product?
We apologize! Please contact us at orders@myjoosh.com with the order number and a picture of the product that was received. We will have the correct product shipped to you immediately.
What is your return policy?
You have 30 days from the date of purchase to request a refund or exchange. Please see our Return Policy for more details.
How do I request a return?
Please submit your refund or exchange request to orders@myjoosh.com with the order number and reason for return. Please see our Return Policy for further details.
PAYMENTS
What payment methods do you accept?
We accept all major debit and credit cards.
Do you accept Bitcoin or other types of cryptocurrencies?
We do not.
PRODUCTS
Are there side effects of your products?
Please click on the product you are interested in and scroll down to the product specific FAQ section for more information.
How should I store your products?
They can be stored at room temperature without the need for refrigeration. We recommend storing in a cool, dry, light-protected area to best maintain the integrity of the product.
Can pregnant or breastfeeding moms safely take your products?
Women who are pregnant or breastfeeding should consult with a healthcare provider before taking our products.
Are your products organic?
Our products contain no additives, preservatives, or artificial colors and are considered GMO-free, soy-free, gluten-free. Please click on the product you are interested in and scroll down to the product specific FAQ section for more information.